Head of Account Management

Location: San Francisco, United States; on-site

Compensation: $250,000–$300,000 per year, plus equity and commission.

Company

hirify.global is an AI recruiting platform that conducts candidate interviews, screening, and scheduling through voice, video, and text for enterprise talent teams.

What you will do

• Own net revenue retention, renewals, expansion, churn, GRR, logo retention, and expansion revenue across 70+ enterprise and staffing accounts.
• Lead a team of three Account Managers and establish account planning, QBR, compensation, and performance standards.
• Build a repeatable renewal engine with dated renewal plans, save motions, forecasting, and early churn-risk management.
• Develop usage-driven expansion plans and personally lead strategic, six-figure renewal and expansion negotiations.
• Create a repeatable client activation playbook for recruitment process outsourcing customers.
• Define and instrument post-sale metrics in Salesforce and report on performance to the CEO.

Requirements

• Experience owning a revenue number such as ARR, NRR, GRR, renewals, or expansion at an enterprise SaaS company.
• Experience managing Account Managers or Customer Success Managers with quotas.
• Experience personally leading six-figure renewal and expansion negotiations.
• Ability to define NRR, defend its crediting rules, and operate rigorously with commercial metrics.
• Experience building a post-sales playbook from the ground up and communicating with both CHROs and day-to-day recruiters.
• Ability to work on-site in San Francisco.

Nice to have

• Staffing, recruiting, or HR technology experience.
• Curiosity about the recruiting industry.

Culture & Benefits

• Founding leadership role with direct reporting to the CEO.
• Commercial ownership is separated from technical implementation and configuration, which are handled by Forward-Deployed Engineers.
• Equity and commission are included in the compensation package.
• hirify.global is revenue-generating, well-funded, and backed by premier investors.

Hiring process

• The first conversation is conducted with hirify.global, the company’s AI recruiter.