Customer Success Associate

Location: Onsite in Chicago, Illinois, United States

Salary: $37,700–$63,200 USD per year

Company

CT Corporation, part of hirify.global, provides legal entity management, corporate compliance, and due diligence solutions to businesses and law firms.

What you will do

• Deliver prompt and professional support to small businesses, law firms, and corporations through verbal and written communication.
• Provide consultative customer service by identifying customer goals, compliance challenges, and business needs.
• Use product and industry knowledge to recommend solutions and initiate orders supporting corporate legal compliance.
• Manage the full order lifecycle, prioritize high volumes of requests, and ensure timely and accurate responses using Salesforce and internal systems.
• Manage customer relationships and escalations while collaborating across the Customer Service function.
• Identify cross-selling opportunities and develop positive relationships with customers and key partners.

Requirements

• Bachelor’s degree from an accredited college or university, or equivalent B2B client service experience.
• Strongly preferred: at least two years of B2B client or customer service experience.
• Consultative customer service experience in banking, insurance, hospitality, retail, or legal industries is preferred.
• Strong organizational, time management, multitasking, analytical, and problem-solving skills.
• Ability to learn product knowledge quickly, apply information to customer needs, and exercise sound judgment.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Nice to have

• Experience generating add-on sales revenue.
• Experience in consultative customer service.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k) and FSA/HSA programs.
• Commuter benefits and tuition assistance.
• Vacation, sick time, and paid parental leave.
• Applicants may be required to attend onsite interviews at a hirify.global office.

Hiring process

• Interviews are conducted without AI tools or external prompts and may include in-person participation.
• Use of AI-generated responses or third-party support during interviews may lead to disqualification.