Account Manager, SMB

Location: New York, NY, United States; hybrid schedule requiring 3 days per week in the office, with the option to work onsite up to 5 days per week.

Base salary: $70,400–$88,000 per year, with uncapped commission and $88,000–$110,000 OTE.

Company

Grubhub, part of hirify.global, operates a U.S. food ordering and delivery marketplace connecting diners with more than 415,000 restaurant merchants across over 4,000 cities.

What you will do

• Manage a portfolio of restaurant accounts and maintain timely communication with partners.
• Help restaurants attract new diners, increase order volume, and deliver high-quality service.
• Conduct regular partner check-ins, gather feedback, and identify improvement opportunities.
• Respond to account questions and issues or route them to the appropriate departments within expected turnaround times.
• Maintain accurate records of client interactions, action items, and follow-up tasks.
• Participate in training and contribute to team goals and initiatives.

Requirements

• Native-level English fluency is required.
• Bachelor’s degree or equivalent experience, plus a high school diploma or GED.
• 2–4 years of sales or account management experience; experience working with or selling to restaurant owners is valuable.
• Strong verbal and written communication skills, organizational ability, problem-solving skills, and a proactive approach.
• Confidence making outbound phone calls and a proven record of meeting or exceeding goals.
• Strong computer skills and the ability to quickly learn new software.

Nice to have

• Fluency in Mandarin or Spanish.
• Restaurant industry experience.
• Experience with Salesforce or a similar CRM.

Culture & Benefits

• Hybrid collaboration with regular in-person office interaction.
• Competitive compensation with equity and uncapped sales commission.
• 401(k), medical, dental, and vision plans.
• Paid time off, vacation and sick leave, paid parental leave, and company-paid short- and long-term disability coverage.
• Discounted meals and exclusive perks across the hirify.global family of brands.

Hiring process

• Interview scheduling and candidacy updates are provided by email or text.
• Accommodation requests can be shared during the interview process.