Customer Account Manager - SMB (HR Tech)

TL;DR

Customer Account Manager - SMB (HR Tech): Managing a portfolio of SMB customers to drive retention and adoption of the hirify.global platform with an accent on renewals and relationship management. Focus on executing adoption playbooks, removing roadblocks for customers, and identifying expansion opportunities within the SMB segment.

Location: Hybrid in Santa Clara, CA

Salary: $100,000–$125,000

Company

hirify.global provides a skills-based platform that helps innovative companies hire and upskill developers based on technical ability rather than pedigree.

What you will do

• Manage a portfolio of SMB customers, executing adoption and renewal motions to drive retention.
• Conduct regular customer check-ins to ensure value realization and proactively address issues.
• Lead renewal conversations and manage standard contract processes.
• Act as a strategic advisor to internal teams and customers to accelerate platform adoption.
• Identify expansion or usage opportunities and partner with senior team members for execution.
• Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.

Requirements

• 1–3 years of experience in a customer-facing role within a SaaS or technology environment.
• Strong written and verbal communication skills.
• Proven ability to stay organized and manage multiple priorities in a fast-paced setting.
• Must be based in or able to work hybrid in Santa Clara, CA.

Nice to have

• Familiarity with HR Tech, recruiting tools, or developer-focused products.
• Experience engaging with HR, Talent, or Engineering decision-makers.
• Collaborative mindset for working across Support, Product, and Sales teams.

Culture & Benefits

• Incentive-based pay structure including base salary and quota-based compensation.
• Equity through stock options.
• Opportunity to work in a high-standards environment with a focus on impactful outcomes.
• Comprehensive corporate benefits package.