Customer Account Manager - SMB (SaaS)

Location: Hybrid in Santa Clara, California, United States

Compensation: $100,000–$125,000 annual total potential earnings, including base salary and incentive-based compensation.

Company

hirify.global provides a SaaS platform that helps companies identify, assess, and develop technical talent based on skills.

What you will do

• Manage a portfolio of SMB customers through defined adoption and renewal processes.
• Conduct regular customer check-ins, identify needs, and proactively address questions or issues.
• Support renewal discussions and standard contract processes, escalating complex cases when needed.
• Advise customers and internal stakeholders, remove roadblocks, and accelerate product adoption.
• Identify basic expansion and usage opportunities in partnership with senior team members.
• Maintain accurate CRM records and collaborate with Sales, Product, and Support.

Requirements

• 1–3 years of experience in a customer-facing role within a SaaS or technology environment.
• Experience in account management, sales development, customer success, or sales support.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused, organized, resilient, and curious approach to understanding customer needs.
• Ability to work in a hybrid arrangement in Santa Clara, California.

Nice to have

• Familiarity with HR technology, recruiting tools, or developer-focused products.
• Experience engaging HR, Talent, or Engineering stakeholders.
• Experience collaborating across Support, Product, and Sales teams.

Culture & Benefits

• Customer-focused environment with an emphasis on high standards and strong outcomes.
• Opportunity to build foundational skills in renewals, relationship management, and account operations.
• Compensation includes incentive-based pay and potential stock options and benefits.
• Equal employment opportunity and affirmative action employer.