Service Manager - WA

Location: Kewdale, Western Australia, Australia; onsite service-site role

Company

JLG, an Oshkosh company, provides access-industry equipment including mobile elevating work platforms, telehandlers, utility vehicles, and accessories.

What you will do

• Oversee workshop operations, field service coordination, parts processing, and customer service.
• Lead and support workshop technicians, field service technicians, trades assistants, leading hands, and team leaders.
• Coordinate technician schedules, allocate work orders, monitor job progress, and support efficient service delivery.
• Manage service quotes, jobs, parts sales orders, customer credits, and pre-delivery inspection documentation.
• Maintain stock levels, bin maintenance, cyclic stocktakes, and parts ordering and receipting.
• Promote operational excellence, customer satisfaction, HSEQ compliance, training, and performance management.

Requirements

• Proven ability to lead a service team with strong leadership and interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong organisational and time management abilities.
• Basic to intermediate computer proficiency, preferably with ERP systems such as Baseplan.
• Understanding of workshop operations and customer service delivery.

Culture & Benefits

• Work within a safety-focused access-equipment organisation.
• Participate in toolbox talks and safety meetings.
• Collaborate with customers, technicians, parts teams, and internal departments.
• Contribute to training, continuous improvement, and operational efficiency.