Client Services Team Lead

Location: Remote/Hybrid - USA; travel and onsite work may be required as needed.

Compensation: Starting at $22/hour

What you will do

• Coordinate the intake, documentation, response, follow-up, and closure of client service issues and additional service requests.
• Resolve complex and escalated client issues according to standard operating procedures.
• Oversee team member inquiries and client requests, ensuring accurate and timely fulfillment.
• Coordinate scheduling, completion, and dispatching of additional services with haulers and store locations.
• Track quality and productivity metrics, analyze reports, and monitor call and issue resolution performance.
• Assign client service projects, support onboarding and training, and coach team members on continuous improvement.

Requirements

• High school diploma or GED required; a related bachelor’s degree is preferred.
• At least 2 years of customer service experience.
• Proficiency with Microsoft Office and Excel.
• Strong organization, communication, customer service, problem-solving, and critical-thinking skills.
• Ability to manage multiple priorities, work independently with minimal supervision, and collaborate effectively.
• Reliable internet, sufficient bandwidth, and a suitable remote-work setup are required; travel and onsite work may be required as needed.

Culture & Benefits

• Work may be performed from a home office or designated workspace.
• A company laptop is provided.
• A quiet, distraction-free workspace is required.
• Collaboration takes place through virtual meetings and communication platforms.
• Occasional travel to team meetings may be required.