Customer Success Partner

TL;DR

Customer Success Partner (Customer Support): Managing customer purchase orders and providing high-quality service via phone and email with an accent on order validation, payment reconciliation, and cross-departmental coordination. Focus on ensuring seamless order workflows and resolving customer discrepancies to facilitate the transition from idea to production.

Location: Hybrid (Must be based in Maple Plain, MN). Fixed hybrid schedule: Tue-Thu in office, Mon/Fri remote. Must be a U.S. Citizen, lawful permanent resident (green card holder), or foreign national granted refugee or asylee status (ITAR compliance).

Salary: $18.41 - $24.57 per hour

Company

A leader in digital manufacturing focused on bringing innovative products to market at unprecedented speeds.

What you will do

• Validate customer purchase orders for accuracy and completeness to ensure a seamless experience.
• Manage customer orders and navigate complex order workflows and internal systems.
• Reconcile and verify customer payments, resolving discrepancies to maintain order flow.
• Act as a central liaison between departments to escalate and communicate customer needs.
• Maintain accurate customer records and support data integrity in collaboration with the coordination team.
• Manage incoming inquiries via phone and email, routing requests to appropriate internal teams.

Requirements

• High school diploma or equivalent.
• 1–2 years of experience in customer service or client support.
• U.S. Citizenship or Lawful Permanent Residency (Green Card) is required for ITAR compliance.
• Proficiency in Microsoft Office and ability to learn new technologies quickly.
• Professional phone presence and clear communication skills.
• Typing speed of 40+ wpm and ability to multitask in a fast-paced environment.

Nice to have

• College degree.
• Customer service experience specifically within a manufacturing environment.
• Experience working in team-centric, pool concept environments.

Culture & Benefits

• Comprehensive health insurance (Traditional or High Deductible), Dental, and Vision.
• 401k with company match and immediate vesting.
• 3 weeks of PTO plus Wellness Hours, Holiday Pay, and Volunteer Hours.
• Employee Stock Purchase Program with a 15% discount.
• Paid caregiver leave and Flexible Spending/Health Savings Accounts.