Customer Success Partner

Location: Maple Plain, Minnesota, United States. Five days per week onsite during training; afterward, fixed hybrid schedule with Tuesday–Thursday in the office and Monday and Friday remote. Monday–Friday, 9:30 a.m.–5:30 p.m. This role is limited to U.S. citizens, lawful permanent residents, and qualifying refugees or asylees under ITAR regulations; temporary visa holders are not eligible.

Salary: $18.41–$24.57 per hour, plus an annual bonus opportunity.

Company

hirify.global provides digital manufacturing services that help bring products from idea to production.

What you will do

• Review and validate customer purchase orders for accuracy and completeness.
• Enter and manage customer orders while understanding workflows, systems, and downstream impacts.
• Reconcile customer payments and resolve discrepancies to keep orders moving.
• Coordinate customer needs, questions, and escalations across internal departments.
• Maintain customer records, support data integrity, and track service metrics.
• Respond to customer inquiries by phone and email, routing requests and resolving concerns.

Requirements

• High school diploma or equivalent.
• 1–2 years of customer service, client support, or related experience.
• Strong attention to detail, judgment, problem-solving, and multitasking skills.
• Clear communication and a professional phone presence.
• Comfort using Microsoft Office, learning new technologies, and adapting to new systems.
• Accurate computer and typing skills at 40+ words per minute.

Nice to have

• College degree.
• Customer service experience in a manufacturing environment.
• Experience in a fast-paced, dynamic, or team-centric environment.

Culture & Benefits

• Entrepreneurial, collaborative workplace focused on meaningful digital manufacturing work.
• Health insurance options, flexible spending accounts, health savings account with employer contributions, dental and vision coverage.
• Life insurance, short- and long-term disability coverage, paid caregiver leave, paid time off, wellness hours, holiday pay, and volunteer hours.
• 401(k) with company match and immediate vesting.
• Employee stock purchase program with a 15% discount and matching grants through the hirify.global Foundation.