Client Services Account Manager

Location: Sacramento, California, United States. Hybrid schedule with up to 2 days of work from home upon eligibility.

Company

hirify.global provides workers' compensation insurance products and client services.

What you will do

• Resolve policyholder and broker service issues, respond to inquiries, and coordinate follow-up with internal departments.
• Conduct onboarding meetings, prospect calls, and meetings with new policyholders and brokers.
• Conduct quarterly claims reviews and mock claims reviews with Claims Professionals.
• Maintain accurate account information and manage new business, renewals, and assignments in Salesforce.
• Collaborate with Claims, Underwriting, and Marketing to support account retention and address service needs.
• Participate in team meetings, enterprise projects, company initiatives, and staff training.

Requirements

• Bachelor’s degree from an accredited four-year college or university.
• At least 3 years of workers’ compensation claims handling experience, including knowledge of claims handling and adjusting.
• At least 1 year of client service experience is preferred.
• Basic proficiency with computers, standard business applications, Microsoft Office/365, and proprietary software.
• Valid United States driver’s license in good standing required.
• Strong communication, organization, conflict management, presentation, problem-solving, and relationship-building skills.

Nice to have

• California Self-Insurance Administrator certification.
• Associate in Risk Management, Claims Practitioner in Workers Compensation, Certified in Workers Compensation, California Workers Compensation Claims Professional, or Property and Casualty Broker-Agent certification.

Culture & Benefits

• Work-life balance, a modern office setting, and free on-site parking.
• Paid time off and paid holidays.
• Retirement savings match and group medical, dental, and vision insurance.
• Life, AD&D, long-term disability, accident, and critical illness insurance.
• Flexible spending accounts, employee assistance, tuition reimbursement, and a paid community volunteer day.
• Employee referral and diversity, equity, and inclusion programs.