Customer Success Specialist (HR Services)

Location: Remote

Salary: $25–$28 per hour, with credit given for experience.

Company

hirify.global provides industry-focused HR services for care providers, including payroll processing, benefits administration, workers' compensation management, and general HR support.

What you will do

• Join the Client Engagement Team and manage delegated customer tasks from assignment through completion.
• Resolve customer requests on the first interaction whenever possible.
• Manage customer inquiries and relationships while providing reliable, responsive support.
• Handle escalations and contribute to process improvement in a fast-paced environment.
• Use HRIS and CRM platforms for customer management and reporting.

Requirements

• High school diploma or GED.
• 1–2 years of experience in client support, customer success, HR administration, or a similar role.
• 2–4 years of experience managing customer relationships and handling inquiries, with a focus on escalation management and process improvement.
• Experience with HRIS systems, preferably UKG Ready, and CRM platforms, preferably Salesforce.
• Proficiency in Microsoft Office, particularly Outlook, Excel, and OneNote.

Culture & Benefits

• Remote work opportunity.
• Health insurance with company-paid employee-only coverage, plus FSA and HSA options.
• Company-paid dental, life, and short- and long-term disability insurance.
• 401(k) plan with company match and safe harbor contribution.
• Paid time off and additional vision, critical illness, voluntary life/AD&D, and accident benefits.
• Culture centered on positivity, curiosity, accountability, gratitude, and growth.

Hiring process

• Complete the required questionnaire.
• Applications are accepted on a rolling basis.
• Applicants may be subject to a background check; employment authorization is verified through E-Verify.