Reconciliation Lead (Healthcare)

Location: Fort Worth, Texas, United States; onsite Monday through Thursday and work from home on Friday, with scheduled hours of 8:00–17:00.

Salary: $17.12–$17.50 per hour.

Company

hirify.global provides healthcare technology and pharmacy-focused solutions, including the FDS Amplicare reconciliation application.

What you will do

• Lead customer relationships and communications throughout onboarding, including training, documentation, and payer data setup.
• Communicate customer actions related to deposit verification, write-off approvals, claims disputes, and required forms.
• Oversee customer reports and analyze reconciliation data and trends to support accounting and claims-posting protocols.
• Answer customer questions, route calls, resolve complaints, and escalate issues when necessary.
• Maintain cases in NetSuite, track technical issues, and perform claims research and root-cause analysis.
• Educate customers through webinars and complete quarterly unposted claims reports for assigned stores.

Requirements

• High school diploma or GED.
• 1–2 years of experience in a professional customer service environment.
• Strong written and verbal communication, organizational, analytical, mathematical, and problem-solving skills.
• Intermediate knowledge of Microsoft Word and Excel, plus experience with cloud-based webinar applications such as Zoom.
• Typing speed of at least 35 words per minute and ability to use standard office automation, fax, copying, and multiline phone systems.
• Ability to work onsite in Fort Worth Monday through Thursday, work from home on Friday, and maintain 8:00–17:00 hours.

Nice to have

• Associate or bachelor’s degree.
• Pharmacy industry knowledge.
• Experience managing direct or indirect reports.
• Billing or reconciliation experience.
• Ten-key typing by touch.

Culture & Benefits

• Medical, dental, and vision plans for eligible US employees and dependents.
• Wellness and employee assistance programs.
• Life insurance, disability coverage, and retirement plans with matching.
• Paid time off.
• Work includes regular interaction with customers and staff, with reasonable accommodations available for qualified individuals.