Patient Support Supervisor

Location: Remote, United States of America

Company

hirify.global provides technology-enabled business process management and healthcare services focused on improving member and patient experiences.

What you will do

• Lead and supervise a team of Patient Support Specialists.
• Monitor productivity, quality, attendance, service levels, and patient experience performance.
• Coach employees, conduct one-on-one and team meetings, and support onboarding and training.
• Review patient interactions and documentation for accuracy, professionalism, and process compliance.
• Resolve escalated patient concerns and coordinate support related to insurance questions, referrals, authorizations, providers, and care locations.
• Analyze performance trends, manage staffing and workloads, and implement improvements with clinical, administrative, and operational teams.

Requirements

• High school diploma or GED.
• At least 3 years of customer service, healthcare, patient access, call center, or related experience.
• Previous leadership, supervisory, team lead, or coaching experience.
• Strong verbal and written communication, problem-solving, organizational, and decision-making skills.
• Proficiency with Microsoft Office and electronic health record systems.
• Ability to work remotely from the United States.

Culture & Benefits

• Work-from-home position supporting a patient-focused service environment.
• Responsibility for maintaining confidentiality and compliance with HIPAA and privacy requirements.
• Collaboration with clinical, administrative, and operational teams.
• Focus on continuous improvement, accountability, and consistent service delivery.