Bilingual Customer Service Representative (Federal)

Location: New Brunswick, Canada; remote and hybrid work options available. Working hours are Monday to Friday within 7:00am–10:00pm Atlantic Time, with evening shifts typically assigned after training. Candidates must have resided in Canada for at least five years and hold Canadian permanent resident or citizenship status.

Salary: CAD 40,254–45,285 annually, plus eligible performance-based incentive programs.

Company

hirify.global is a national health solutions partner delivering insurance, primary care, and emergency medical services across Canada.

What you will do

• Provide support and service to healthcare providers and members through a federal contact center.
• Respond to inquiries by phone and email with clear, concise, and friendly communication.
• Problem-solve customer requests and identify effective outcomes in each interaction.
• Navigate multiple software applications while maintaining focus on the caller.
• Contribute positively to a collaborative contact center environment.

Requirements

• Fluent written and verbal English and French are required to serve customers and communicate with internal stakeholders.
• Reliability Status Clearance, Enhanced Level B, is required, including fingerprinting, criminal record, and credit checks.
• Canadian permanent resident or citizenship status and at least five years of residence in Canada are required.
• High school diploma plus training, education, or relevant experience in customer service or healthcare.
• Ability to work varying Monday-to-Friday shifts between 7:00am and 10:00pm Atlantic Time.
• Strong communication, attention to detail, problem-solving, technical aptitude, and multitasking skills.

Culture & Benefits

• Permanent full-time employment in an established organization with career development opportunities.
• Monday-to-Friday schedules with no overnight or weekend shifts.
• Extensive paid virtual training, with training hours from 8:00am to 4:15pm Atlantic Time.
• Employer-paid health, vision, and dental coverage effective on the first day.
• Employer-matched defined contribution pension plan, annual incentive bonus, paid vacation, gifted first-year vacation week, and optional vacation purchase program.
• Remote employees need a secure, quiet home office with an approved internet connection and no conflicting responsibilities during scheduled hours.

Hiring process

• Applications are reviewed for upcoming training classes and the talent network.
• Selected candidates are contacted for further consideration.