Patient Support Navigator (Healthcare Operations)

Location: Chesterfield, Missouri, USA; eligible for hire in select U.S. locations. In-office work is expected, with potential remote work opportunities subject to supervisor approval, a HIPAA-compliant workspace, secure internet, and maintained performance standards.

Salary: $25.50–$38.37 per hour

Company

hirify.global provides commercialization services, products, and solutions for the life sciences industry and supports patients through healthcare programs.

What you will do

• Handle inbound and outbound calls with patients, caregivers, providers, vendors, and certified treatment centers.
• Welcome and assess patients, provide program information, and connect them with appropriate support resources.
• Process patient enrollments, referrals, treatment-center matching, consultation scheduling, and follow-up activities.
• Conduct benefits investigations and prior authorizations with payers.
• Review and route enrollment forms, travel and lodging applications, copay applications, insurance cards, and other patient-support data.
• Maintain accurate case notes, meet quality targets, and coordinate with internal and external stakeholders.

Requirements

• Bachelor’s degree or five years of experience in healthcare practice management or a patient services setting.
• Strong computer skills and working knowledge of Microsoft Word, Excel, and PowerPoint.
• Excellent oral, written, interpersonal, and customer-service communication skills.
• Ability to multitask, self-manage, collaborate, solve problems, and work in a fast-paced, metrics-driven environment.
• Ability to follow company and client policies, compliance requirements, and standard operating procedures.
• Maintain in-office performance, quality, schedule adherence, a HIPAA-compliant workspace, and secure internet connectivity for approved remote work.

Nice to have

• Patient support and access experience with call-center experience.
• Patient assistance, reimbursement, or oncology experience.
• Medical coding, insurance coverage, policy, and payment experience.

Culture & Benefits

• Patient-centered culture focused on improving patient lives.
• Collaborative environment emphasizing accountability, transparent communication, diversity, and innovation.
• Full-time employment with competitive compensation and benefits.
• Potential remote work eligibility based on performance, supervisor approval, and workspace and connectivity requirements.