Patients Benefits Representative

Location: Annapolis, Maryland, United States; onsite at the employee site during regularly scheduled business hours

Salary: $19.82–$30.40 per hour

Company

Maryland Oncology Hematology provides cancer care through more than 15 locations across Maryland and Washington, DC.

What you will do

• Educate patients on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses before treatment.
• Assess patients’ ability to meet treatment expenses, discuss payment arrangements, and explain available financial assistance programs.
• Verify and update patient demographics, insurance eligibility, coverage, and benefits in the computer system at each visit.
• Prepare patient cost estimates, reimbursement forms, liability forms, and documentation for the billing office.
• Obtain insurance pre-authorization or referral approval codes before treatment.
• Review account balances, communicate co-pay amounts to the front desk, and maintain related records and documentation.

Requirements

• High school diploma or equivalent.
• At least three years of experience as a patient pre-services coordinator or in an equivalent role.
• Proficiency with computer systems and Microsoft Word and Excel.
• Knowledge of CPT coding and HCPCS coding applications.
• Clear verbal communication and accurate use of relevant terminology.
• Ability to work in person in an oncology/hematology clinic environment and perform the stated physical duties.

Culture & Benefits

• Supportive professional environment focused on exceptional cancer care.
• Work involves in-person interaction with patients, colleagues, management, and clients.
• Environment may include exposure to communicable diseases, toxic substances, ionizing radiation, and medical preparations.
• Minimal travel by automobile to office sites may be required.
• Required e-learning courses must be completed within 90 days of starting the position.