Onsite Client Operations Supervisor (Medical Records)

Location: Onsite in Jacksonville, Florida, USA; travel between various facilities may be required.

Salary: $20–$24 per hour

Company

hirify.global provides client operations and release-of-information services for healthcare facilities.

What you will do

• Manage the efficient operation of assigned healthcare facility accounts and answer daily questions from clients and Release of Information Specialists.
• Monitor revenue goals, productivity, quality, customer satisfaction, and operational performance reporting.
• Coordinate onsite staffing, schedules, time-off requests, payroll approval, workflow distribution, and supplies.
• Support training, evaluation, interviewing, hiring, counseling, and personnel recommendations for ROIS staff.
• Review release-of-information requests, authorizations, encounters, medical record copies, billing, and invoices.
• Maintain confidentiality, document record releases, perform quality reviews, and ensure compliance with facility procedures and applicable regulations.

Requirements

• High school diploma or GED required; some college preferred.
• RHIT certification or successful completion of the ROI Certification course with a score of at least 85% within 90 days is required.
• Knowledge of HIPAA privacy standards is required.
• Valid driver’s license, safe driving history, and ability to travel.
• Effective communication with clients, staff members, and management.
• Experience with medical records or healthcare and medical terminology coursework are preferred.

Culture & Benefits

• Work directly at assigned healthcare facilities with support from client operations leadership.
• Participate in mandatory meetings and training sessions.
• Submit company-related travel expenses and receipts.