Customer Service Representative II (Insurance)

Location: Clearwater, Florida, United States; onsite

Company

hirify.global is an independent distributor of life, health, and wealth insurance products with a strong insurtech focus.

What you will do

• Answer incoming Medicare Supplement calls and calls for another line of business, providing policy information to agents and insured customers.
• Place outgoing calls to provide or obtain information.
• Document calls, customer requests, correspondence, and policy-file materials using approved systems.
• Process bank changes, cancellation notices, death notices, address changes, ID cards, and more challenging work types.
• Transfer or refer misdirected calls and coordinate with supervisors and team members to ensure accurate responses.
• Coach or mentor new hires when needed.

Requirements

• High school diploma or GED equivalent.
• 2–4 years of customer support experience.
• Strong phone-handling, active listening, communication, and documentation skills.
• Familiarity with Microsoft Office products.
• Ability to adapt, multitask, prioritize, and manage time effectively.
• Reliable transportation and punctual, dependable attendance are required.

Nice to have

• Insurance background.
• Agent license without active appointments.

Culture & Benefits

• Full-time employment in a family-oriented, growth-focused environment.
• Professional development and career advancement opportunities.
• Competitive compensation package with benefits for employees and families.
• Supportive culture focused on employee development and customer service.