Onboarding Coach - NORAM (Hospitality SaaS)

Location: North America; remote-first and remote always

Annual compensation: $55,000–$77,000 USD for US-based candidates

Company

hirify.global develops a unified hospitality platform for properties in 150 countries, integrating hotel operations and commercial strategy with hundreds of partners.

What you will do

• Facilitate client onboarding, product training, and ongoing support through video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define customer success, demonstrate return on investment, and support retention.
• Build client relationships that encourage loyalty and product adoption.
• Develop product expertise, contribute to training materials, and stay current with system changes.
• Record activities in Salesforce, gather customer feedback, and share product improvement insights.

Requirements

• At least 1 year of hospitality experience, such as Front Desk or Revenue Manager experience.
• At least 2 years of relevant experience in customer-facing roles.
• Clear product communication and the ability to synthesize customer feedback for internal teams.
• Strong organizational and proactive skills for managing multiple projects or accounts.
• Empathetic, customer-focused communication and the ability to empower clients to become self-sufficient.

Culture & Benefits

• Remote-first, remote-always work environment.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays and fully paid parental leave.
• Home office stipend based on country of residency.
• Professional development through hirify.global University, manager training, upskilling, and knowledge transfer.
• Collaborative global team of more than 650 employees across 40+ countries.