3 часа назад
Onboarding Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Onboarding Manager (SaaS): Leading a team of 8–12 Onboarding Specialists to deliver fast, consistent activations for Boulevard’s high-volume SMB customer segment with an accent on coaching, forecast accuracy, and operational discipline. Focus on improving activation velocity, managing customer risk, reducing backlog, and building scalable onboarding processes through data, tooling, and cross-functional collaboration.
Location: USA; fully remote
Company
provides a client experience platform for appointment-based self-care businesses, including salons, spas, medspas, barbershops, and related services.
What you will do
- Lead and develop a team of 8–12 Onboarding Specialists through 1:1s, call coaching, performance reviews, mentoring, and succession planning.
- Own activation velocity, forecast accuracy, portfolio health, milestone completion, and customer readiness across the SMB onboarding segment.
- Run weekly portfolio governance, identify at-risk and aging accounts, and establish recovery plans and escalation paths.
- Analyze operational trends and systemic bottlenecks affecting activations, delays, cancellations, and time to value.
- Improve onboarding tooling, reporting, automation, playbooks, and customer journeys in partnership with Operations.
- Partner with Sales, Customer Success, Product, Engineering, Revenue Operations, and Finance on handoffs, capacity planning, reporting integrity, and process efficiency.
Requirements
- 3+ years of experience in SaaS onboarding, implementation, or customer success.
- 1–2 years of experience leading a team.
- Experience managing a high-volume portfolio with activation velocity and forecasting discipline.
- Strong coaching skills and the ability to convert call reviews and metrics into actionable behavior change.
- Experience with CRM data hygiene and reporting integrity, such as Salesforce, plus project management or implementation platforms.
- Ability to work remotely from the USA.
Nice to have
- Experience with high-volume onboarding motions.
- Experience using Gong or similar conversation-intelligence tools for coaching.
- Background in wellness, healthcare, medspa, salon, or service-based industries.
- Familiarity with GuideCX or related SaaS operational platforms.
- Six Sigma, PMP, or other process-improvement credentials.
Culture & Benefits
- Fully remote work with a monthly work-from-home stipend.
- 401(k) matching, medical, dental, vision, and life insurance.
- Flexible vacation days and family planning resources.
- Equity and access to learning and development support through the Bucks program.
- Inclusive workplace committed to equal opportunity and diverse backgrounds.
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