Client Onboarding Specialist (Travel Tech)

Location: Remote from a LATAM country; candidates must have the full legal right to work in a LATAM country through citizenship or residency. Business travel for onsite client onboarding projects may be required 1–2 times per quarter. Employees are hired into a designated country of employment; temporary work from another approved location is available for up to four weeks per calendar year.

Salary: $22K, with monthly payments in USD. The salary band is based on Mexico and the final amount depends on the candidate's location.

Company

hirify.global provides a SaaS platform for travel businesses to manage and grow their operations.

What you will do

• Onboard new customers and help them launch effectively on the hirify.global platform.
• Migrate reservation details, photos, pricing, tour descriptions, participants, and other customer content.
• Build trips and deliver personalized product training directly to customers.
• Identify potential pain points and red flags, addressing them proactively.
• Manage multiple onboarding projects, stakeholders, timelines, and expectations.
• Collaborate with Sales, Account Management, Product, and customers to improve onboarding outcomes.

Requirements

• Fluent English required.
• Experience in a customer-facing role with strong attention to detail.
• Strong project management skills and the ability to manage multiple projects simultaneously.
• Organized, proactive, curious, independent, and comfortable working remotely with minimal supervision.
• Passion for customer education, performance improvement, and commercial success.
• Full legal right to work in a LATAM country through citizenship or residency; visa sponsorship and relocation assistance are not available.

Nice to have

• Experience in travel tech or SMB-focused SaaS.
• Familiarity with HubSpot, Slack, Confluence, or Loom.
• Background in teaching, onboarding, customer success, account management, or implementation.
• Experience designing and implementing best practices and processes.

Culture & Benefits

• Full-time fixed-term international contractor engagement under a B2B agreement.
• Unlimited paid time off through the “Time to Recharge” policy.
• Amsterdam HQ program for 2–4 weeks each year, including accommodation in a hirify.global apartment.
• Paid family leave and three paid volunteer days per year.
• Two-week cross-functional onboarding program, equipment, tools, and partial WFH equipment coverage.
• International team focused on travel, adventure, and innovation.