Manager of Customer Onboarding

Location: Remote within the United States; must be comfortable working EST hours.

Total annual compensation: $90,000–$110,000 USD, including base salary and applicable bonuses or commissions.

Company

hirify.global provides SaaS customer onboarding and implementation services.

What you will do

• Lead, mentor, and develop a team of onboarding specialists while supporting performance and quality goals.
• Conduct 1-on-1s and team meetings, share best practices, and address team challenges.
• Monitor performance metrics, provide feedback, and report results and improvements to leadership.
• Oversee onboarding projects, ensuring smooth transitions and timely milestone completion.
• Manage a reduced portfolio of client onboarding projects and act as an escalation point for complex issues.
• Improve onboarding efficiency and customer satisfaction in partnership with Sales, Product, and Customer Success.

Requirements

• 3–5 years of experience in SaaS onboarding, implementation, or similar roles.
• At least 1 year of leadership or supervisory experience.
• Strong project management and prioritization skills.
• Excellent communication and relationship-building skills.
• Bachelor’s degree preferred but not required.
• Ability to work remotely from the United States during EST hours.

Culture & Benefits

• Remote work within the United States.
• Player-coach role combining team leadership with direct client support.
• Compensation includes base salary plus applicable bonuses or commissions.