SaaS Onboarding Specialist (Remote)

Location: Remote from Mexico; scheduled shifts are Monday–Friday, 11am–8pm PST.

Compensation: $25,450–$28,500 annual OTE, including a $19,750–$22,800 base salary plus variable bonus.

Company

hirify.global provides SaaS tools for home service professionals, including scheduling, dispatching, payments, and business coaching.

What you will do

• Own relationships with new Pros throughout account activation, onboarding, early adoption, and product utilization.
• Serve as the primary point of contact during the transition from sales to onboarding and reinforce the value of the platform.
• Answer questions, troubleshoot technical issues, apply product knowledge, and develop solutions that improve the customer experience.
• Share customer information, trends, and feedback with Sales, Marketing, Engineering, and Technical Support.
• Partner with Account Managers to mitigate risk, drive retention, identify expansion opportunities, and support long-term growth.
• Improve onboarding processes and delivery efficiency using qualitative and quantitative customer analysis.

Requirements

• 1–3+ years of full-time experience in customer success, implementation, or sales.
• Bachelor’s degree or equivalent experience in a related field.
• Demonstrated success building relationships with new customers and exceeding success metrics.
• Advanced English proficiency required.
• Ability to work Monday–Friday, 11am–8pm PST.
• Strong problem-solving, communication, attention-to-detail, time-management, and organizational skills.

Nice to have

• Experience using AI tools to improve work quality and efficiency.
• Curiosity, adaptability, and a track record of learning new skills or thriving in new environments.

Culture & Benefits

• Paid holidays and flexible scheduled time off.
• Innovation-focused culture that welcomes ideas from all employees.
• Mission-driven work supporting more than 50,000 home service businesses.
• Inclusive environment with a commitment to diversity and equal opportunity.