Associate Director, Customer Onboarding, Implementation & Training (Higher Education)

Location: Remote in the United States; employees near hirify.global offices may choose a hybrid schedule with Tuesdays and Wednesdays in the office. Occasional business travel is required, including 3–5 trips per year.

Salary: $56,000–$95,000 per year, depending on location, experience, qualifications, impact, and market data.

Company

hirify.global is a self-sustaining nonprofit focused on expanding educational and career opportunities through mission-driven products and services.

What you will do

• Lead end-to-end onboarding for higher education partners and guide the transition from sales to successful product adoption.
• Develop customized implementation plans aligned with Search subscription features and client admissions workflows.
• Design and deliver live, virtual, and in-person training programs, webinars, workshops, and presentations.
• Create scalable self-service learning resources, including guides, videos, toolkits, presentations, and LMS content.
• Gather and synthesize client feedback to improve training programs, customer experience, and product adoption.
• Partner with Customer Success, Sales, Product, and Go-to-Market teams on milestones, timelines, and enablement.

Requirements

• Authorization to work in the United States is required.
• Bachelor’s degree.
• 3–5+ years of experience in onboarding, implementation, training, customer success, or related roles.
• Strong understanding of higher education admissions, enrollment management, recruitment strategies, and related challenges.
• Excellent communication, presentation, and writing skills, with experience engaging diverse audiences.
• Experience designing and delivering virtual and in-person training, including webinars.

Nice to have

• Experience with CRM and enrollment platforms such as Slate and Salesforce.
• Familiarity with Highspot, LearnUpon, or other learning management systems.
• Proficiency with Zoom Webinars, Slack, SharePoint, Canva, Drupal, Jira, and Monday.com.
• Experience creating digital learning content, including video development and editing.

Culture & Benefits

• Mission-driven work focused on expanding educational and career opportunities.
• Fair and competitive compensation adjusted by location and informed by market data.
• Supportive, collaborative environment with a focus on continuous learning, feedback, and shared success.
• Encouragement to experiment with emerging technologies and AI-driven solutions.
• Occasional in-person events and team initiatives.

Hiring process

• Application and resume review begins immediately and continues until the position is filled; applications are accepted for at least five business days.
• Typical steps include a recruiter phone or video screen, hiring manager interview, performance exercise, panel interview, leadership conversation, and reference checks.