Customer Service Representative (Automotive)

Location: Baton Rouge, LA, United States; onsite

Salary: $18.00–$20.29 per hour

Company

hirify.global operates a global online vehicle auction platform connecting vehicle sellers with buyers in more than 190 countries.

What you will do

• Provide professional customer service to internal and external customers.
• Obtain the release of vehicles located at body shops, residences, and other locations.
• Answer and place calls, make follow-up calls, and focus on resolving customer issues.
• Use company resources to gather information and offer solutions.
• Support chat, email, and other office functions as needed.

Requirements

• High school diploma.
• Excellent written and verbal communication skills and a customer-focused attitude.
• Computer proficiency with MS Suite and office equipment.
• Attention to detail, problem-solving ability, and capacity to multitask in a fast-paced environment.
• Typing speed of 45 WPM and a professional appearance.
• Occasional overtime availability as needed.

Nice to have

• One year of office support experience in a customer service role.
• Bilingual skills.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Employee Stock Purchase Plan and Employee Assistance Program.
• Vacation, sick pay, and paid company holidays.
• Life and AD&D insurance and employee discounts.
• Workplace culture focused on diversity, inclusion, collaboration, and professional growth.