Technical Support Specialist (Automotive Software)

Location: Lafayette, Colorado, United States; hybrid workplace

Salary: $22–26 per hour, plus annual bonus potential of up to 7.5%

Company

hirify.global provides software, consulting, and training that help automotive businesses manage safety, operations, and regulatory compliance.

What you will do

• Troubleshoot and resolve customer technical support issues, escalating cases to Tier 2 when appropriate.
• Prioritize incoming requests, respond according to service standards, and document communications in the centralized ticketing system.
• Guide clients, subject matter experts, and partners through issue resolution and communicate recurring problems to the support team.
• Review completed help desk tickets for accuracy and completeness.
• Provide feedback to improve solutions and customer satisfaction.
• Attend product and Tier 2 training sessions to support new releases, processes, and procedures.

Requirements

• Approximately two years of experience solving computer problems.
• Strong knowledge of practical computer technology and familiarity with both Windows and Mac operating systems.
• Good command of English required for phone, chat, and email support.
• Excellent verbal and written communication skills, including the ability to explain technical issues in non-technical terms.
• Strong organizational, multitasking, time-management, and problem-solving skills.
• Must be able to work in the hybrid Lafayette, Colorado workplace and verify eligibility to work in the United States.

Nice to have

• Technical certifications or a technical degree.
• Familiarity with compliance regulations.

Culture & Benefits

• Inclusive workplace focused on helping clients build safe, thriving organizations.
• Medical, dental, and vision coverage.
• Flexible Spending Accounts, PTO, paid holidays, and floating holidays.
• 401(k) with company match and immediate vesting.
• Company-funded life insurance, Employee Assistance Programs, and no-cost mental health benefits.