IS Support Specialist - NY

Location: New York City, United States. On-site support is required in the assigned hirify.global office. Scheduled Monday through Friday, 11:00 a.m.–7:00 p.m., with overtime and support outside normal business hours as needed.

Annual compensation: $95,000–$115,000, depending on qualifications and operational considerations.

Company

hirify.global is a global law firm advising clients on significant transactions and disputes.

What you will do

• Deliver timely hardware and software support to customers across the assigned office.
• Deploy and maintain PCs, printers, laptops, smartphones, audio-visual systems, and related communication equipment.
• Provide second-level technical support and resolve critical incidents affecting partners and senior management.
• Log customer issues in ServiceNow and contribute solutions to the ServiceNow Knowledge Base.
• Maintain accurate equipment records in the Asset Management System and support IS projects.
• Promote effective use of firm-provided applications while following IS policies and procedures.

Requirements

• Minimum 5+ years of relevant experience, preferably in a legal or professional services environment.
• Experience supporting Windows 11, macOS, iOS, Microsoft Office, Exchange, and SCCM.
• Strong experience with computer hardware, printers, smartphones, and audio-visual communications equipment.
• Proven ability to resolve major incidents, work under pressure, prioritize multiple tasks, and support senior stakeholders.
• Strong customer service, communication, organizational, project planning, and collaboration skills.
• Bachelor’s degree in a related field preferred; technical school training with equivalent experience is also considered. Must be physically able to move equipment and work overtime when required.

Culture & Benefits

• Health care and retirement benefits.
• Paid sick time, vacation time, and other days off.
• Parental leave and basic life insurance.
• Flexible Spending Accounts.
• Discretionary performance-based bonuses.
• Inclusive hiring practices and reasonable accommodations for qualified applicants with disabilities.