IT Support Specialist (Gaming)

Location: United States, Los Angeles, California; primarily in-person with daily attendance at offices in Playa Vista

Base pay: $86,000–$129,000 USD per year

Company

hirify.global, part of Sony Interactive Entertainment, develops gaming hardware, network services, and entertainment experiences under the hirify.global brand.

What you will do

• Provide helpdesk, first-level, and second-level support for internal clients, including workstation, laptop, mobile, and network issues.
• Diagnose, troubleshoot, resolve, or escalate technical incidents while maintaining clear communication and documentation.
• Develop and implement IT support procedures, standard operating procedures, and customer service guidelines.
• Build relationships with business units and production teams while supporting local and remote sites.
• Manage inventory, workstation builds, user account provisioning, permissions, and performance tuning.
• Research and test new technologies, support special projects, and participate in scheduled week-long on-call rotations.

Requirements

• Strong client hardware and software troubleshooting experience, including email and messaging systems.
• Mid- to advanced-level understanding of Windows OS and proficiency with Microsoft Office and production software such as Adobe, Maya, ZBrush, and Visual Studio.
• Understanding of system concepts and the ability to communicate effectively with end users, technical teams, vendors, management, and staff.
• Familiarity with distributed build systems, enterprise storage technologies such as SAN, NAS, and iSCSI, basic networking, and security concepts.
• Ability to manage multiple projects, competing demands, changing priorities, and scheduled on-call responsibilities.
• Ability to work primarily in person and report daily to the Playa Vista, California offices.

Nice to have

• Experience with Linux and Mac OS.
• Experience or interest in platform, computer, or video gaming.

Culture & Benefits

• Medical, dental, and vision coverage.
• Matching 401(k), paid time off, and wellness program.
• Employee discounts on Sony products.
• Potential eligibility for a bonus package.
• Background checks are conducted at the offer stage.