Technical Support Specialist

Location: hirify.global Place New York, 250 Vesey Street, 15th Floor, New York, New York

Salary: $80,000–$90,000 per year, plus a short-term cash incentive program.

Company

hirify.global is a diversified organization with businesses across multiple industries and a culture focused on entrepreneurial, collaborative, and disciplined work.

What you will do

• Provide first-line deskside and remote technical support to end users.
• Own IT incidents and service requests through confirmed resolution.
• Install, configure, maintain, and troubleshoot hardware, software, peripherals, audiovisual equipment, and network connectivity.
• Deliver basic technical training and guidance to end users.
• Document incidents, resolutions, and workarounds according to knowledge management standards.
• Collaborate with Technology Services teams on escalated issues and participate in desktop technology and software rollouts.

Requirements

• At least 3 years of relevant IT support experience.
• Bachelor’s degree in computer science, information technology, or a related field, or an equivalent combination of education, certifications, and experience.
• Proven ability to support both Windows and Mac environments.
• Knowledge of ITIL practices, Windows 10/11, macOS, Microsoft Office 365, ServiceNow, Active Directory, Microsoft Intune, and Azure AD.
• Experience with remote access, MFA, Cisco VPN, TCP/IP, WAN, desktops, laptops, mobile devices, printers, and Cisco video conferencing systems.
• Strong customer service, relationship management, third-party provider coordination, and cybersecurity awareness.

Nice to have

• Experience in the financial services industry.
• Front-office support experience.
• Knowledge of server operating systems.

Culture & Benefits

• Full-time position based at the New York office.
• Exposure to diverse businesses and challenging work assignments.
• Short-term incentive program with cash compensation adjusted for local market conditions.
• Commitment to a safe, respectful, diverse, and inclusive work environment.