Solution Manager, Academic Segment (Biotechnology)

Location: Fully remote within the United States, with occasional travel

Salary: $80,000–$85,000 annually, based on experience

Company

hirify.global is a biotechnology company providing research and development products and services to researchers and companies in biotech and healthcare.

What you will do

• Provide business, technical, and product or service advice to customers.
• Design effective solutions for customer projects and prepare project price quotes.
• Analyze customer needs, troubleshoot technical issues, and resolve complaints.
• Manage customer accounts proactively by identifying concerns and recommending relevant services and products.
• Coordinate with customers, technical support, and internal departments to strengthen relationships and support sustainable growth.
• Organize training for internal sales teams and external distributors through presentations and demos.

Requirements

• PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology, or peptide therapeutics; candidates with a Master of Science degree and relevant industry experience may also be considered.
• Exceptional verbal, written, and presentation skills.
• Customer-centered, proactive, and action-oriented approach.
• Strong analytical, problem-solving, organization, and attention-to-detail skills.
• Ability to learn new concepts quickly and work effectively in a fast-paced, team-oriented environment.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with a company match fully vested on the first day.
• Paid parental leave after three months of employment.
• Paid vacation, personal time, sick time, floating holidays, and company holidays.
• Flexible spending and health savings accounts, insurance coverage, commuter benefits, well-being initiatives, and peer-to-peer recognition programs.