Title Processor (Remote) (Automotive)

Location: Virtual, remote; U.S. applicants and employees only

Salary: $20.26–$22.84 per hour

Company

hirify.global operates a global online vehicle auction platform connecting vehicle sellers with buyers worldwide.

What you will do

• Open and scan incoming mail and process vehicle title paperwork.
• Answer basic Title Express questions, provide claim updates, and route callers to the appropriate team.
• Create, send, and revise total-loss packets in accordance with state guidelines.
• Contact vehicle owners, insureds, lien holders, and financial institutions to obtain required documents and payoff information.
• Review mail and files for compliance, launch the “Okay to Pay” process after final review, and monitor the shared inbox.
• Meet internal cycle times, auditable criteria, company policies, timelines, and contractual obligations.

Requirements

• At least 1 year of office or customer service experience and a high school degree.
• Proficiency with basic office equipment and Microsoft products, including basic 10-key skills.
• Ability to identify and analyze vehicle title documents according to company and state guidelines.
• Ability to work with state DMVs and lien-holder entities, prioritize workflow, multitask, and solve problems.
• Excellent written and verbal communication and customer service skills; fluent, effective English reading and writing required.
• Ability to work independently or in a team, work in a fast-paced environment, and hold a valid driver's license; occasional overtime may be required.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Employee assistance program and life and AD&D insurance.
• 10 vacation days per year and 7 paid company holidays.
• Workplace focused on diversity, inclusion, collaboration, and employee growth.