Membership Coordinator

Location: Rockville, Maryland, United States. Hybrid work is required for employees in the local area. Remote work may be considered for employees outside the local area, with an expectation of coming into the office 2–4 times per month. Up to 5% travel is required.

Salary: $45,000–$52,000 per year, depending on qualifications, with eligibility for an annual bonus program or commission incentive.

Company

hirify.global provides membership, association, and related business services.

What you will do

• Respond to member inquiries and provide routine customer support through email and other communication channels.
• Maintain, update, review, and clean membership contact and account records in the CRM.
• Process membership data and support payment reconciliation for recruitment and retention activities.
• Track member and non-member engagement using tagging, badging, workflows, and master tracking files.
• Generate and publish membership reports and lists by querying the database.
• Support recruitment, retention, data-mining, member outreach, mailings, and other membership projects.

Requirements

• Bachelor’s degree or equivalent experience in marketing, communications, business, or a related field.
• Demonstrated success in delivering high-quality customer service.
• Clear oral and written communication skills for correspondence with members.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to work independently, collaborate with staff and members, and maintain strong attention to detail and organization.
• Professional home-office setup required for a flexible work schedule.

Nice to have

• Experience working with a membership database.
• Analytical, strategic, and problem-solving skills.

Culture & Benefits

• Hybrid work schedule with flexible remote arrangements where applicable.
• Medical, dental, vision, pharmacy, FSA, HSA, and dependent-care benefits.
• 401(k) and Roth 401(k) plans with company match.
• Company-paid short- and long-term disability coverage, employee assistance, and fertility benefits.
• Commuter benefits, insurance options, identity theft protection, pet discounts, and employee discounts and rewards.