Customer Success Manager (EdTech)

Location: Remote, Florida, USA

Salary: $55,300.00–$81,633.33 USD annually

Company

hirify.global is a global science, education, and publishing organization that develops digital learning and knowledge solutions.

What you will do

• Drive implementation, usage, retention, and expansion of hirify.global digital solutions.
• Help faculty and departments implement digital products, design curricula, and complete training plans.
• Provide platform support, including LMS and LTI integrations, retraining, and pilot follow-up.
• Partner with DLE and Account Manager teams on adoption, retention, conversion, and expansion strategies.
• Monitor usage, activation, adoption, and vendor data to identify risks and growth opportunities.
• Maintain Salesforce account intelligence and coordinate Inclusive Access adoption and bookstore workflows.

Requirements

• Undergraduate degree.
• 2–4 years of relevant experience in a similar function.
• Experience in customer service, sales support, and technical product support.
• Experience with CRM platforms, preferably Salesforce.
• Strong written and verbal communication, presentation, organization, and time-management skills.
• Ability to learn new platforms and train customers on digital solutions.

Culture & Benefits

• Meeting-free Friday afternoons for focused work and professional development.
• Programs supporting continual learning, internal mobility, community, and career growth.
• Competitive compensation and a comprehensive benefits package.
• Equal opportunity workplace with reasonable accommodation available during the application process.