Delivery Manager I (Healthcare)

Location: Office location or remote within the USA; availability to work 8am–5pm Eastern Time, Monday–Friday. Travel may be required approximately 20%.

Hourly compensation: $23.55–$29.32

Company

hirify.global provides cloud-based healthcare supply chain technology, automation, analytics, and managed services connecting healthcare providers with manufacturers and distributors.

What you will do

• Manage and cultivate customer relationships across an assigned account base, serving as the primary contact throughout the service lifecycle.
• Lead managed services implementations for new customers and coordinate successful project kickoffs with cross-functional teams.
• Support customers and internal teams with escalations and product issues through phone, email, and onsite interactions.
• Host webinars and training sessions, create presentation materials, and provide clear project instructions to customer care analysts.
• Develop customer re-engagement campaigns and initiatives that improve adoption, service KPIs, retention, and satisfaction.
• Mentor team members, refine processes and resources, and collaborate with Customer Success, Solutions Delivery, Sales, and ESE teams.

Requirements

• Bachelor’s degree or one year of relevant healthcare experience.
• Experience in project management, customer success, training, and/or customer service.
• Strong organizational, analytical, leadership, problem-solving, communication, presentation, and time-management skills.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Knowledge of Salesforce or a comparable CRM tool.
• Ability to work independently and effectively with cross-functional teams at different organizational levels.

Culture & Benefits

• Full-time employee benefits include health, vision, and dental insurance.
• Accident and life insurance, 401(k) matching, and paid time off are provided.
• Education reimbursement is available.
• The role combines remote or office-based work within the USA with approximately 20% travel.