Client Experience Manager

Location: 100% remote, working from home within the United States; Chicago is also listed as a location.

Annual base salary: $45,000–$55,000.

Company

hirify.global combines an immigration technology platform with holistic immigration services for employers and individuals.

What you will do

• Respond to HR client questions, follow up on resolutions, and coordinate with cross-functional teams and the affiliate law firm.
• Troubleshoot tier-2, non-legal inquiries from foreign nationals about platform navigation, status, and training.
• Handle escalations and coordinate resolutions with management and internal teams.
• Lead client and foreign national training on the Envoy app.
• Pull and distribute reports, maintain team materials, and support macros, training resources, and SOPs.
• Develop and track project plans, deliverables, milestones, deadlines, and client communications.

Requirements

• 1–2 years of customer service experience.
• Excellent customer service, empathy, communication, organization, and time-management skills.
• Strong attention to detail and accuracy in client responses.
• Ability to multitask, adapt quickly, and collaborate across functional teams.
• Strong proficiency with Microsoft Office Suite, especially Excel.
• Ability to work remotely from within the United States.

Nice to have

• Bachelor’s degree or equivalent work experience.
• Interest in immigration.
• Experience with ticketing systems such as Zendesk.

Culture & Benefits

• Fully remote work from home within the United States.
• Collaboration across account management, customer experience, management, internal teams, and the affiliate law firm.
• Work focused on simplifying and expediting the immigration process through technology and service.