Service Support Representative (iGaming)

Location: Las Vegas, Nevada, United States; onsite

Salary: $23.56–$43.75 per hour

Company

hirify.global develops gaming content, technology platforms, and services for land-based gaming, social casino, iGaming, online sports betting, and iLottery.

What you will do

• Answer incoming CXS calls and emails, collect case details, and dispatch cases to the appropriate support groups.
• Provide first-level application support when possible and maintain assigned service-level agreements.
• Track outstanding customer issues through resolution and maintain accurate call ticket and customer information.
• Protect the security and integrity of service-support computers and proprietary materials, escalating security breaches immediately.
• Audit account documentation for project-related activities and provide instructions or learning points to others.
• Work scheduled daily shifts and adjust the schedule with prior notice when required.

Requirements

• Typing speed of 40 WPM with minimal errors and excellent telephone communication.
• Ability to operate a personal computer, use MS Office, and access applications through user prompts.
• Ability to work under pressure, meet SLA deadlines, overcome objections, and demonstrate resilience.
• Strong analytical, organizational, problem-solving, judgment, adaptability, and collaboration skills.
• English reading, writing, speaking, and comprehension required.
• Must be authorized to work full-time in the United States without current or future visa sponsorship.

Culture & Benefits

• Work in a fast-paced, dynamic, and inclusive gaming technology environment.
• Health, dental, and vision insurance.
• Paid time off.
• 401(k) plan with employer matching.
• No travel is expected.
• Employment is subject to background screening, regulatory approvals, and applicable gaming licenses or registrations.