Help Desk

Location: Newport, Rhode Island, United States; no remote or telework allowed

Projected annual compensation: $40,525.17–$70,465.41

Company

hirify.global is a federal government contractor operating in IT, cybersecurity, and network systems.

What you will do

• Provide basic Tier I technical support to end users for computer and network issues.
• Respond to technical support requests by phone, email, and personnel service requests.
• Enter incidents into the ticketing system and create trouble reports for IT Support Technicians.
• Document, track, and monitor problems through timely resolution.
• Teach users to resolve routine hardware and software issues and support managed operating-system technologies.
• Support client operations projects and coordinate with external vendors when required.

Requirements

• High school diploma and 3–4 years of relevant experience.
• Excellent customer service, interpersonal, communication, and technical product-support skills.
• Proficiency in information technology and operations management.
• Ability to work independently on problems and projects and learn new technologies.
• Ability to obtain and maintain Secret Clearance; active Secret Clearance is preferred.
• Ability to obtain and maintain CompTIA Security+ certification.

Culture & Benefits

• Regular full-time employment.
• Health and life insurance, paid time off, holiday pay, and disability coverage may be available depending on the position.
• Retirement and savings programs, learning and development opportunities, wellness programs, and optional benefits may be available.