Customer Support Representative (AI)

Location: San Carlos, United States; on-site

Company

Develops solar-powered, AI-assisted cameras and computer vision systems to automate traffic-law enforcement and improve road safety.

What you will do

• Serve as the first point of contact for questions about traffic tickets, violations, and payment options.
• Provide clear, compassionate support and de-escalate challenging situations.
• Track inbound payments, including online payments, cashier’s checks, and money orders.
• Collaborate with internal teams to resolve complex cases.
• Maintain detailed records and high standards of data accuracy.

Requirements

• 2+ years of customer support or direct consumer communication experience outside a high-volume call center.
• Experience with transactions, accounts receivable, and payment tracking.
• Excellent verbal and written communication skills.
• Strong multitasking, organization, and problem-solving abilities.
• Fluent Spanish is required.
• Ability to work the 8:00 a.m. to 5:00 p.m. shift and work on-site in San Carlos.

Nice to have

• Experience with support ticketing systems.
• Advanced Excel and reporting skills.
• Background in traffic enforcement, legal, or government sectors.

Culture & Benefits

• Fast-moving startup environment with meaningful ownership.
• Competitive compensation and early-stage equity.
• Opportunity to contribute to improved road safety and reduced reckless driving.
• Backed by a $22 million Series A led by Bain Capital Ventures.