Technical Support Engineer III (iGaming)

Location: Hybrid role in Las Vegas, Nevada, United States; domestic and potentially international travel of up to 25% may be required.

Salary: $80,000–$90,000 annually USD, with potential bonus or commission opportunities.

Company

hirify.global develops gaming content, casino management systems, payment solutions, and related technology for customers in more than 100 jurisdictions worldwide.

What you will do

• Provide technical application support for Table Manager, Cage & Table Accounting, Table Drop, and integrated hirify.global Advantage systems.
• Diagnose application functionality, configuration, data, reporting, networking, and integration issues for casino customers and field teams.
• Manage incidents, service requests, enhancements, and problem records while meeting SLA response and restoration commitments.
• Analyze root causes, develop workarounds, and drive permanent resolutions for moderate to highly complex issues.
• Support casino operations involving table games accounting, cage transactions, revenue reconciliation, audits, reporting, compliance, and chip inventory controls.
• Collaborate with engineering, product management, database administration, delivery, regulatory compliance, and customer support teams during installations, upgrades, testing, go-lives, and major incidents.

Requirements

• Typically 2–5 years of casino operations experience with strong systems knowledge.
• Experience with system architecture, integrations, networking, implementation-to-production rollouts, and enterprise application support.
• Strong analytical, troubleshooting, problem-solving, customer service, documentation, and communication skills.
• Knowledge of browser debugging, SOAP and REST APIs, XML, application support methodologies, and database-driven applications.
• Ability to pass a security background investigation and obtain and maintain gaming licenses in applicable gaming jurisdictions.
• Flexibility to support evening, weekend, and on-call activities.

Nice to have

• Experience with casino management, table games, cage, accounting, Advantage, Patron Management, or related gaming platforms.
• Microsoft SQL Server, T-SQL, stored procedures, SQL jobs, database administration, and data troubleshooting experience.
• Experience with report creation, application integrations, Windows Server environments, monitoring tools, and high-availability production systems.
• Knowledge of ITIL incident, problem, change, and service request processes.

Culture & Benefits

• Collaborative environment emphasizing accountability, ownership, innovation, decision-making, and results.
• Hybrid work arrangement with customer and operational support responsibilities.
• Benefits may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and wellness programs.
• Inclusive workplace with equal employment opportunities.