Associate Director, Experience Design Suite Lead

Location: Remote/Home-Based, Philadelphia, PA; for US-based candidates only. Requires 20–30% travel.

Base pay range for US-based candidates: $0.00–$0.00, plus potential annual incentive compensation, equity grants, and benefits.

Company

hirify.global is a global biopharmaceutical company developing medicines for serious diseases, with a focus on oncology, neuroscience, sleep disorders, and epilepsy.

What you will do

• Define and own enterprise customer journey frameworks, experience principles, journey stages, and intended outcomes across channels.
• Lead CX and UX design at the journey level by translating customer needs, feedback, and insights into experience outcomes.
• Identify systemic friction points and design scalable experiences, patterns, and standards for use across brands, channels, and engagement teams.
• Partner with brand, franchise, omnichannel orchestration, analytics, and optimization teams to translate journey designs into experience blueprints.
• Represent experience design in cross-functional planning, influence priorities, and align stakeholders around customer needs and business outcomes.
• Lead and develop a high-performing team, including resource planning, performance management, and talent development.

Requirements

• Bachelor’s degree in business, healthcare, technology, or a related field.
• 8+ years of customer or user experience design experience within a pharmaceutical organization.
• 6+ years of experience leading people and developing high-performing teams.
• Deep expertise in customer journey mapping, service design, CX/UX frameworks, and complex multi-channel environments.
• Experience with omnichannel execution, customer feedback, performance signals, systems thinking, and strategic storytelling.
• Must be a US-based candidate and able to travel 20–30%.

Nice to have

• Advanced degree, such as an MBA or relevant graduate degree.
• Experience in healthcare, pharmaceutical, or other highly regulated industries.
• Experience with rare disease or specialty brands and their stakeholder dynamics.

Culture & Benefits

• Patient-focused and science-driven work across oncology and neuroscience.
• Inclusive, collaborative leadership with an emphasis on diverse perspectives and cross-functional partnership.
• Medical, dental, and vision insurance.
• 401(k) retirement savings plan and flexible paid vacation.
• Potential annual cash bonus or incentive compensation and discretionary equity grants.