Director, Product Design (AI)

Location: Remote, based in the United States; collaboration within a U.S. or Canadian time zone is required.

Company

hirify.global uses an AI-powered matching process to connect candidates with partner companies; the hiring partner manages applications and next steps.

What you will do

• Own the end-to-end customer experience across sales, implementation, AI-powered customer conversations, and operational analytics.
• Define information architecture, terminology, navigation, and relationships across a converging product platform.
• Govern the design system through documented decisions, contribution models, component standards, and collaboration with engineering.
• Lead rapid prototyping and validation with internal users, contact center operators, customers, and other stakeholders.
• Build a cohesive practice across product design, conversation design, and research while expanding design influence across customer-facing teams.
• Lead critiques, set quality standards, develop capabilities, support hiring, and advocate for design investments.

Requirements

• 10+ years of product design experience with a foundation in interaction design, HCI, or a related discipline.
• Experience leading or growing designers through people management, leadership, or mentorship.
• Experience owning design for enterprise, operational, or complex B2B products with multiple customer touchpoints.
• Strong systems, journey-thinking, product strategy, business judgment, communication, facilitation, storytelling, and executive influence skills.
• Hands-on proficiency with Figma, including components, variants, libraries, variables, and design tokens.
• Must be located within a U.S. or Canadian time zone and able to collaborate in a distributed environment.

Nice to have

• Experience designing AI or conversational products, including trust, failure states, correction, and recovery for non-deterministic experiences.
• Familiarity with Storybook, shadcn/ui, Tailwind, Cursor, or Claude Code.
• Experience with operational or contact center software, building a design practice, or leading multidisciplinary design teams.

Culture & Benefits

• Remote-first environment built around flexibility, trust, and autonomy.
• Company-wide offsites and smaller team gatherings.
• Technology and learning stipend for conferences, books, and courses.
• Health and wellness benefits, flexible vacation time, and a wellness stipend.
• Paid sabbatical after five years and equity participation.
• Culture focused on ownership, humility, constructive feedback, and self-reflection.

Hiring process

• hirify.global uses an AI-powered matching process to review applications and share a shortlist with the hiring company.
• Interviews, assessments, the final decision, and next steps are managed by the partner company.