Customer Success Manager - Falcon Shield (Remote, CAN)

Location: Remote in Canada, Alberta. This is Canadian-based employment; employees must maintain legal entitlement to work in Canada.

Salary: CAD 95,000–125,000 per year, plus variable/incentive compensation, equity, and benefits.

Company

CrowdStrike is a global cybersecurity company providing an AI-native platform for protecting organizations from breaches and SaaS-related security risks.

What you will do

• Lead customer onboarding and training for the Falcon Shield platform.
• Build customer relationships and drive product adoption, engagement, retention, and growth.
• Translate customer business use cases and security objectives into measurable value and success plans.
• Demonstrate new capabilities and advise customers on improving their SaaS security posture and reducing risk.
• Serve as the primary customer contact and trusted security advisor through the product journey.
• Partner with Product and R&D teams on feature requests, product gaps, and improvements based on customer needs.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 8 years of experience in a Customer Success Manager role within a cybersecurity organization.
• Strong technical knowledge of SaaS Security Posture Management and the SaaS threat landscape.
• Experience managing application integration or security onboarding projects.
• Ability to demonstrate product value, customize use cases, advise on architecture, and communicate with senior security experts.
• Proven problem-solving and collaboration skills, including experience using AI technologies to improve decision-making and efficiency.

Nice to have

• Hands-on familiarity with SSPM, IAM, or SaaS security tooling.
• Experience using LLMs or AI agents to automate workflows, customer research, reporting, and productivity.

Culture & Benefits

• Remote work with flexibility and autonomy.
• Compensation and equity awards, plus variable or incentive compensation.
• Physical and mental wellness programs.
• Competitive vacation and holidays, paid parental and adoption leave.
• Professional development opportunities, employee networks, and volunteer programs.