Customer Success Manager, Bilingual (French) - EMEA

Location: Ireland; permanent residence in Ireland required. Hybrid for candidates within commuting distance of the Cork office, or fully remote for candidates living outside commuting distance.

Company

hirify.global develops zero-trust and zero-knowledge cybersecurity software for password, passkey, secrets, privileged access, secure remote access, and encrypted messaging.

What you will do

• Manage an assigned portfolio of hirify.global customers and deliver value throughout the customer lifecycle.
• Meet or exceed SMB sales targets by negotiating renewals, cross-sells, upsells, and licensing contracts.
• Communicate with French-speaking customers and build relationships with senior management and C-level contacts.
• Establish business and technical goals through technical reviews and quarterly business reviews.
• Present Keeper solutions, troubleshoot customer issues, coordinate with internal teams, and advise customers on password security best practices.
• Analyze portfolio data, drive renewals and expansion, develop customer advocacy, and contribute to Customer Success programs.

Requirements

• Permanent residence in Ireland and availability for the applicable hybrid or remote arrangement.
• Fluent written and spoken French and English.
• At least 1 year of experience in Account Management, SaaS Customer Success, or Sales.
• Strong technical knowledge of software integrations such as SSO and Directory, implementation, onboarding, and support.
• Experience working with and selling to enterprise organizations, C-level executives, IT, and cybersecurity executives.
• Working knowledge of Salesforce.com, strong communication skills, autonomy, ownership, and the ability to manage multiple priorities.

Nice to have

• Experience working in the IAM industry.
• Undergraduate degree such as a BA or BS.

Culture & Benefits

• Supportive but independent workplace with opportunities to grow as the organization grows.
• Onsite lunches.
• Private healthcare with no waiting period.
• Pension contribution with no waiting period.
• Sick pay and a Bike-to-Work Scheme for local employees.