Customer Success Manager (Cyber)

Location: Remote in the United States, including VA and NY

Company

hirify.global develops an AI-powered real-time intelligence platform that detects emerging risks, events, and threats from public data across text, image, video, audio, and sensor sources.

What you will do

• Own adoption, renewal, expansion, and customer satisfaction for a portfolio of strategic North American private-sector accounts.
• Build multi-year account strategies aligned with Cyber Defence, Pulse, and customers’ enterprise security objectives.
• Design scalable customer programs and playbooks, and mentor Customer Success Associates.
• Build executive relationships with CISOs and security leaders through briefings, demonstrations, business reviews, and regular check-ins.
• Act as a Cyber platform expert and trusted advisor, using metrics to identify retention and growth opportunities.
• Translate customer feedback into recommendations for Cyber Defence product development.

Requirements

• 3+ years of enterprise software or SaaS customer success or account management experience.
• Experience managing account portfolios, supporting renewals, and identifying expansion opportunities.
• Knowledge of publicly available information, cybersecurity, and real-time alerting needs in private-sector organizations.
• Ability to communicate complex concepts to technical and non-technical audiences and present to senior decision-makers.
• Strong cross-functional collaboration with Sales, Product, and Engineering, plus independent execution across competing priorities.
• Bachelor’s degree or equivalent relevant experience.

Culture & Benefits

• Flexible work arrangements and offices worldwide.
• Generous paid time off and sick leave.
• Company equity eligibility and competitive benefits.
• Professional development funds, manager development programs, and employee resource groups.
• Mission-driven culture focused on AI, social good, empathy, and equity.