Customer Success Manager, US DOD (AI)

Location: VA hybrid, based in the Washington, DC area and reporting to the Arlington, Virginia office; two office days per week required. Approximately 25% travel is required for training and client engagements.

Annual on-target earnings: $90,450–$133,313, including base salary and annual commission target; company equity is also available.

Company

hirify.global develops an AI-powered real-time intelligence platform that detects emerging risks, events, and threats from text, image, video, audio, and sensor data in more than 150 languages.

What you will do

• Drive First Alert adoption, customer outcomes, retention, renewals, satisfaction, and account growth across an assigned portfolio.
• Design scalable programs that integrate First Alert into customer workflows and support enterprise objectives.
• Build customer relationships through capability briefings, product demonstrations, training, playbooks, and regular check-ins.
• Act as a First Alert platform expert for US Department of Defense customers and support organizational goals beyond basic product functionality.
• Collect customer feedback and provide product development recommendations to engineering and product teams.
• Use data-driven metrics and reporting to identify risks and opportunities affecting retention and growth.

Requirements

• Ability to obtain at least a Secret security clearance.
• Bachelor’s degree or equivalent relevant experience, plus 5–8 years of customer success or account management experience, or experience leading military accounts, programs, or operations supporting senior military leaders.
• Experience supporting the public sector, including the US Department of Defense.
• Knowledge of publicly available information and real-time alerting needs in military, law enforcement, or emergency management organizations.
• Strong oral and written communication skills, including presenting complex concepts to technical and non-technical customers, senior military leaders, and decision-makers.
• Ability to work independently, remain accountable, and manage multiple competing projects and deadlines.

Culture & Benefits

• Flexible work arrangements and offices worldwide.
• Generous paid time off and sick leave.
• Professional development funds, manager development programming, and employee resource groups.
• Competitive benefits focused on employee health and well-being.
• Mission-driven work using AI to help organizations respond to emerging events, risks, and threats.