Senior Customer Success Manager (Cybersecurity)

Location: Remote, United States

Salary: $97,589–$131,840 base pay per year

Company

hirify.global Networks provides AI-powered OT and IoT cybersecurity solutions for enterprises, governments, and critical infrastructure organizations.

What you will do

• Develop and manage a portfolio of critical customer accounts.
• Own the customer lifecycle, including onboarding, adoption, value realization, retention, and renewal support.
• Build customer success plans, reduce churn, resolve concerns, and improve the customer experience.
• Analyze customer data and trends to guide reporting, communication, and engagement strategies.
• Collaborate across departments and provide customer feedback to support product design and development.
• Create training materials and improve tutorials and customer communication infrastructure.

Requirements

• 4+ years of experience in customer success supporting a technical product.
• 3+ years of experience in IT and network security; OT experience is beneficial.
• Experience onboarding customers, driving product adoption, and achieving business outcomes.
• Ability to conduct product demonstrations and training and deliver technical reports and executive presentations.
• Strong account organization, customer success planning, troubleshooting, communication, and interpersonal skills.
• Experience engaging stakeholders from C-level executives to technical staff; TAM or SE experience is highly valuable.

Culture & Benefits

• Medical, dental, vision, life, and disability insurance for eligible employees.
• 401(k) plan with employer matching for eligible employees.
• Flexible paid time off, paid holidays, and paid parental leave.
• Health and wellness, financial, and work-life balance benefits customized by country.
• Background verification is required for successful candidates.