Senior Enterprise Relationship Manager (Cybersecurity)

Location: United States; remote

Company

Cybersecurity company providing digital protection programs for executives, families, and enterprise clients.

What you will do

• Manage strategic enterprise accounts and build trusted relationships with executive sponsors, security leaders, and program participants.
• Own retention, adoption, enrollment, onboarding, utilization, and portfolio health results.
• Lead onboarding for complex, high-profile accounts and coordinate with Sales and internal teams.
• Monitor account health, recover at-risk accounts, manage escalations, and identify expansion opportunities.
• Use account data, analytics, and AI-assisted workflows to create business reviews and executive reports.
• Improve team playbooks and processes while mentoring and supporting other enterprise relationship managers.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience.
• 5+ years of customer success or account management experience focused on enterprise clients.
• Strong understanding of cybersecurity and privacy concepts, with the ability to communicate credibly with security leaders.
• Executive presence, confident communication, and experience leading business reviews and difficult conversations.
• Strong analytical skills and experience assessing account health, forecasting risk, and demonstrating program value.
• Experience with AI tools, AI-assisted workflows, CRM or customer success platforms such as Planhat, Gainsight, or Salesforce.

Nice to have

• Experience mentoring colleagues and improving team processes.
• Willingness to travel to meet with clients when needed.

Culture & Benefits

• Remote work arrangement for a United States-based role.
• Opportunity to work with executives, high-net-worth individuals, and sensitive personal information.
• Role includes autonomy, portfolio ownership, and contribution to team standards and forecasting.