Automotive Business Development Representative (BDC Representative)

Location: Cumming, Georgia, United States; onsite dealership-based role.

Company

Family-owned automotive organization with more than 30 years of experience and a portfolio of recognized vehicle brands across multiple states.

What you will do

• Answer inbound customer calls, internet inquiries, and live chat requests.
• Schedule and confirm sales appointments for dealership teams.
• Communicate with customers by phone, email, text, and CRM tools.
• Provide initial vehicle, dealership, and basic financing information.
• Follow up with leads who are not yet ready to purchase and with missed appointments.
• Maintain accurate CRM records and collaborate with sales and dealership leadership to improve customer experience and appointment success.

Requirements

• Strong communication and relationship-building skills.
• Professional, friendly, and confident demeanor.
• Comfort working with computers, CRM systems, email, and texting platforms.
• Ability to multitask and stay organized in a fast-paced environment.
• Valid driver's license.
• High school diploma or equivalent preferred.

Nice to have

• Customer service, call center, retail, hospitality, appointment-setting, banking, phone support, or automotive sales support experience.
• Strong work ethic and willingness to learn and grow.

Culture & Benefits

• Family-owned, team-oriented environment with a focus on employee development and promotion from within.
• Paid training and ongoing leadership support.
• Free health insurance option, dental and vision insurance, and HSA company contributions.
• 401(k) with company match.
• Paid vacation, PTO, and holidays.
• Employee discounts on vehicles, parts, services, products, and other offerings.