Inside Sales Representative - Valve Automation

Location: Clinton Twp, Michigan, United States; onsite in a normal office environment

Company

hirify.global is a 100% employee-owned industrial products company with eight divisions and more than 75 locations across ten states.

What you will do

• Process telephone orders, quotes, incoming calls, and email requests from internal and external customers.
• Maintain customer relationships, sales, and gross profits in line with company growth objectives.
• Enter orders and document transactions in Eclipse and Salesforce.
• Provide product information, quote pricing accurately, procure non-stock products, and expedite orders when needed.
• Resolve customer issues, manage delivery and freight expectations, and keep customers informed about product availability.
• Coordinate with outside sales and management on open quotes, customer issues, competitive products, and pricing.

Requirements

• At least 2 years of customer service experience.
• Associate’s, technical, or bachelor’s degree, or an equivalent combination of skills and experience.
• Experience with Microsoft Office and the ability to prioritize products and customer outreach.
• Strong organization, attention to detail, multitasking, prioritization, problem solving, and written and verbal communication skills.
• Ability to work cross-functionally and provide excellent internal and external customer service.
• Ability to sit, talk, and hear while performing essential functions, with reasonable accommodations available where applicable.

Nice to have

• Previous inside sales experience.
• Experience with industrial or technical product lines, end users, or supporting a direct sales force.

Culture & Benefits

• Employee ownership provides associates with an ownership stake in the company and their future.
• Opportunities for learning, growth, coaching, and mentorship.
• Collaborative environment where ideas and feedback are valued.
• The company reports that more than 60% of associates have over five years of tenure and more than 40% have over ten years.