Inside Sales Representative (Industrial Products)

Location: Bridgeville, Pennsylvania, United States

Company

hirify.global is an employee-owned distributor serving electrical, automation, pipe, valve, fitting, steam, lighting, industrial controls, and instrumentation industries through eight divisions and more than 75 locations.

What you will do

• Process telephone and email orders, quotes, customer inquiries, and transactions in a prompt and accurate manner.
• Maintain and grow customer sales and gross profits in line with company objectives.
• Enter orders and document transactions in Eclipse and Salesforce according to company procedures.
• Support customers with product availability, procurement, freight expectations, delivery coordination, and dispute resolution.
• Resolve customer complaints and issues while providing professional, empathetic service.
• Coordinate with customers, vendors, outside sales, and management on quotes, products, pricing, and open issues.

Requirements

• At least one year of customer service experience.
• Associate’s degree or an equivalent combination of skills and experience.
• Proficiency in Microsoft Office.
• Strong interpersonal, written, verbal communication, organization, multitasking, and problem-solving skills.
• Ability to work cross-functionally in a fast-paced office environment.
• Ability to see, talk, hear, and sit for up to eight hours per day.

Nice to have

• Previous inside sales experience, preferably with industrial or technical products or end users.
• Experience supporting a direct sales force.
• Bachelor’s or technical degree.
• Experience with Salesforce or Epicor/Solar Eclipse.

Culture & Benefits

• 100% employee-owned company with an employee ownership model.
• Opportunities for learning, growth, coaching, and mentoring.
• Collaborative environment where employee ideas and contributions are valued.
• Full-time position in a normal office environment.