Inside Sales Representative (Software)

TL;DR

Inside Sales Representative (Software): Managing the renewal of software contracts and driving customer retention with an accent on quote-to-order processes and churn reduction. Focus on proactive customer engagement, accurate forecasting in Salesforce, and identifying upsell opportunities within existing accounts.

Location: Must be based in the United States (Home, MI)

Company

hirify.global is a global leader in electronic design and computational software, focused on solving complex technological challenges.

What you will do

• Drive software contract renewals across assigned North American accounts.
• Partner with Sales Account Executives and Order Management to maintain accurate forecasting.
• Proactively contact customers to secure renewals and identify upsell opportunities.
• Maintain complete account data, quotes, and activity records in Salesforce.
• Monitor order processing flow and resolve issues to ensure timely completion.
• Track and report on renewal performance, including reasons for churn.

Requirements

• Must be based in the United States
• Strong communication skills and ability to build long-term customer relationships.
• Proficiency with Microsoft Office and Excel.
• Self-motivated, problem-solving mindset, and ability to work independently.
• Strong organizational skills and ability to manage multiple priorities.

Nice to have

• Experience in inside sales or contract renewals, preferably in software solutions.
• Familiarity with quote-to-order processes and back-end order flow management.
• Basic understanding of CAE workflows and structural analysis technologies.
• Proficiency with Salesforce and CPQ quoting tools.