QGenda Technical Engineer - New Grad 2026 (Healthcare)

Location: Hybrid in Atlanta, Georgia; applicants must be located in the United States and authorized to work for any U.S. employer.

Company

hirify.global provides unified healthcare workforce management software used by more than 4,500 healthcare organizations.

What you will do

• Provide reactive technical support and accurate, timely solutions for customer issues across Tier 1–3+ support.
• Manage support cases and complex assignments while meeting service-level objectives and customer satisfaction targets.
• Update, customize, configure, and manage client environments on an ongoing basis.
• Provide phone support, knowledge transfer, and guidance that promote customer stability and self-reliance.
• Collaborate with customer success, product liaison, and other teams to resolve technical issues and identify client risks.
• Escalate complex cases, act as a Swarm Lead, and progressively mentor and train support team members.

Requirements

• Bachelor’s degree required.
• Strong collaboration and communication skills.
• Solid case and time-management skills with close attention to detail.
• Ability to work autonomously and maintain timely communication.
• Ability to begin full-time employment in October 2026.
• U.S. work authorization and U.S. location required; visa sponsorship is not available.

Nice to have

• Technical degree.
• Previous software experience.
• Customer-facing experience.

Culture & Benefits

• Full-time employees receive company-paid medical, dental, and vision insurance options.
• Generous paid time off and paid parental leave are provided.
• 401(k) plan with company match.
• Annual Costco membership, cell phone stipend, commuter benefits, and in-office perks.
• Work in a collaborative environment focused on diversity, inclusion, equity, innovation, and customer impact.